Refund policy

 

Thank you for shopping at TactileTide. We are committed to providing you with high-quality stress-relief toys and hope you are satisfied with your purchase. If you are not completely happy with your order, we are here to help.

1. Return Window You have 30 days from the date you received your item to request a return. Requests made after 30 days will unfortunately not be eligible for a refund or exchange.

2. Return Conditions To be eligible for a return, your item must meet the following criteria:

• The item must be in its original, unused condition and in a state suitable for resale.

• The item must be in its original packaging with all included accessories.

• If the product is damaged during transit or has quality issues, please contact us within 48 hours of receiving your package via the customer service email provided below, including photographic evidence.

3. How to Start a Return To initiate a return, please contact our customer service team at: inxbdhbxbxvxjidnxm@gmail.com. Please include your order number, the name of the item, and the reason for the return. Once we receive your request, we will provide you with return instructions.

4. Refund Process Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original method of payment. You can expect to receive the credit within 5-10 business days, depending on your bank or credit card issuer's policies.

5. Shipping Costs

• For returns due to personal preference, the customer is responsible for return shipping costs.

• For returns due to quality issues or damage during shipping, TactileTide will cover the return shipping costs.

6. Contact Us If you have any questions regarding our return process, please feel free to reach out:

• Email: inxbdhbxbxvxjidnxm@gmail.com